Dr. Mattox pulls no punches with his new book, RAIDers of a Lost Art. I found it to be a compelling and hard-hitting treatise on the need for highly-effective process structures in businesses today. The author's edgy analogy in the first chapter immediately grabs the reader's attention. While learning the technical language of processes further in the book, I became far more convinced of the urgent need for organizations to rediscover the "lost art" of process structure and creating repeatable and measurable processes. This book is chock full of constructive criticism, structure ideas, and analyses of what's wrong, what works and what should work in organizations. As a consumer, a small business owner and a parent, I considered "RAIDers" to be informative, challenging and inspiring. There is a place for quality and service into day's business world - and it begins with excellent books like this one.